What does the website do for me?

On souqalmal.com, you can compare banking products such as Credit Cards, Personal Loans, Home Loans and Car Loans. You can also rate your existing products and read product reviews by other users who have logged into the website and rated their Credit Card, Personal Loan, Home Loan and/ or Car Loan.

Do I need to sign up or register?

No, you do not have to sign up if you are searching or comparing Credit Cards, Personal Loans, Home Loans and Car Loans. However, you will need to sign up if you wanted to write a review about a product you hold or receive the comparison results via your email address.

Once I am registered, how do I log out so the computer does not store my personal details?

To log out, you will only need to click on the link next to your name on the homepage, which says ‘I am not your first name’. But please remember, that the next time you visit our website, you will be asked to sign up again but once you input the same email address, the website will recognize you immediately and take you to your next journey whether it is to search, rate or compare a Credit Card, Personal Loan, Home Loan or Car Loan.

What does rate a product do for me?

Rate a product allows you to rate and review any Credit Card, Personal Loan, Home Loan and Car Loan you hold today with your bank or any bank in the UAE. All you have to do is choose the product, write your review and post it.

Will my name appear on the review I post online?

No, your privacy is our first priority, which is why we ask you for a nickname when you sign up and rate a Credit Card, Personal Loan, Home Loan or Car Loan. We will only display your nickname and comments on the website.

How can I get in touch with you if I want to delete or amend a review I posted?

All you will need to do is write to us through the Contact Us service and let us know your requirement and will revert to you with a confirmation within 48 hours.

What if the product I want to know more about is not listed on your website?

That’s simple, just write to us through the Contact Us service and tell us which Credit Card, Personal Loan, Home Loan and/ or Car Loan you are looking for and we will try our best to have it listed on souqalmal.com.

What if there is a term I don`t understand?

If you are not clear about any of the terms we use on the website with regards to Credit Cards, Personal Loans, Home Loans or Car Loans, you can click on our glossary section and find its explanation. If you do not find the term you are looking for, please contact us and we will ensure to respond to you within 48 hours while we update it on our Glossary as well.

How can I search for a product?

Whether it is a Credit Card, Personal Loan, Home Loan or Car Loan you are looking for, Souqalmal.com allows you to search by features, by bank name or by key word. You can also refine your search as you go along until you find a product that meets your needs.

What can I do once I get the search results?

Once your are on the Credit Card, Personal Loan, Home Loan or Car Loan search results page, you will be able to do any of the following:

• Read reviews posted by other users
• Rate a specific product
• Select more than one product and compare it side by side
• Obtain the comparison results via email
• Get more details about a specific product by clicking ‘More’

What if I need to get more details on a specific product, what should I do?

More information about a specific product is only one click away.  Under the your search results, each product has a clickable "More" button in orange color which will bring you to the bank's website where you can browse further for more details or find their contact information.  Many banks in the UAE offer an online application or a call back service.

Can I save a search and come back to it later?

We offer you a better way to save your search for later reference by allowing you to select the products you are interested in and receive the comparison results into your inbox. This will also allow you to come back to it at a later date and forward it to your friends and family.

What if the product I want to rate is not listed on your website?

Not a problem, you can just click on the “Tell us” link at the bottom of the Rate a product page and send us the bank and product name and we will get back to you once we have that Credit Card, Personal Loan, Home Loan or Car Loan listed on our website.  Alternatively, go to the Contact Us page and choose "product not found" under reason for contacting Souqalmal.com