Customer Complaints Handling
Souqalmal is committed to ensure that only the best of services are delivered to its customers.
Thus an efficient customer complaints handling procedure is key to ensure that. We at Souqalmal are
all ears and the customers are encouraged to note the following if they wish to escalate their
grievance to our management.

1. Customers may call us directly at +97316639175
2. Customers may write to us at [email protected]

Your complaints or grievances shall be registered and the matter shall be resolved within five working
days. In case you are not satisfied with the resolution, you may reach out to the Consumer Protection at
the Central Bank of Bahrain.

Consumer Protection Team – Central Bank of Bahrain
Contact Number: +973 17547789