The Central Bank of the United Arab Emirates is the regulatory authority over banks, as well as finance and investment companies, exchange houses, financial and monetary intermediaries and representatives of banks and financial institutions and will oversee your complaint if you want to complain about your bank.
If you have a dispute with your bank, you should try to settle it directly before filing a complaint with the Central Bank.
If the complaint is already in court, you need to wait for the court decision before proceeding.
To complain to the UAE Central Bank you can:
- File a complaint online using this complaint form
- Fax your complaint to +971 2 6916004
- Complaints can also be filed in person by visiting any one of the Central Bank branches in Al Ain, Dubai, Sharjah, Ras Al Khaimah or Fujairah.
The Central Bank will then generate a reference number which will need to be quoted each time you contact the Central Bank. They will update you via email or SMS once a decision has been reached. They will also refer you on to the relevant authority if necessary.
Call the UAE Central Bank’s Consumer Protection Unit toll free on 800 CBUAE (800 22823).